Frankston City

A city that delights

Where every interaction is a chance to raise the customer experience. Leadership Team Diagnostic.

Frankston foreshore
Leadership Team Diagnostic

Customer Experience and Transformation

This short diagnostic helps you reflect on the current focus, capability and future direction of your leadership team.

Select the response that most closely reflects what would usually happen today. There are no right or wrong answers.

Four themes

Strategic leadership

Where the team looks ahead versus manages the day.

Service model and locations

How the network of customer-facing places is shaped.

AI change and adoption

How AI opportunity and take-up are led in practice.

Remit and capability

Whether ownership and capability are clearly held.

Tide line
01 / 08
Illustration
01Theme

Scenario

Select the response that most closely reflects what would usually happen today.
Leadership Capability

Where your team leads from today

This reads your responses against a single capability spine, from reactive and operational through to strategic and systemic. It shows where the team leads from now, and where the opportunity is to close the gap.

By area
Final reflection
01
02
03
Done